Return Policy & Cake Care Instructions!

Return Policy

Due to the perishable nature of our products and food safety regulations, all food item sales are final.

Kangan’s Bakery does not accept returns or exchanges and does not issue refunds on any food items once they have been purchased or picked up.

We take great care in preparing and presenting every order. Customers are encouraged to inspect their order at the time of pickup and notify our staff immediately if there is an issue with the order.

Once an order has left our premises, we cannot accept it back for return or exchange due to health and food safety considerations.

NO RETURNS • NO EXCHANGES • NO REFUNDS ON ALL FOOD ITEMS

Thank you for your understanding and choosing Kangan’s Bakery.

Cake Care & Instructions

Our cakes are lovingly handmade by our highly skilled team of pastry chefs and are therefore delicate in nature.

Handling & Transportation

Carry your cakes carefully.

1. Bags and boxes should be held upright, steady and level to avoid decorations from falling off, or a cupcake from toppling over.
2. Try not to hold more than one bag in one hand as this will make the cakes tilt and slide.
3. Party cakes shouldn’t be stacked on top of each other, to avoid decorations getting squashed.
4. If transporting by car, please place cake boxes onto a level, non-slip surface and try to avoid bumpy roads!
5. Long journeys can cause the icing to soften, and on this basis please try to avoid your purchase being left outside the fridge for more than 30 minutes (or about 15 minutes in warm weather)
6. We strongly advise against transporting your cake by bike, motorbike or other unsuitable methods, as this may cause damage to the structure, icing or decorations.

Important

Once an order has been picked up or handed over to the customer or a third party courier, Kangan’s Bakery cannot be held responsible for any damage caused by improper handling, transportation, storage or temperature exposure.

By accepting the order, the customer assumes responsibility for the safe handling, transportation and storage of the product after it leaves Kangan’s Bakery.

Storage

Please transfer your cakes into the refrigerator as soon as possible and keep them away from direct sunlight and heat sources. Decorations such as cake toppers (if supplied separately) should be kept at room temperature.

Shelf Life

Unless stated otherwise, our cakes and cupcakes should be stored in the refrigerator and have the following shelf life from the day of purchase:

  • Cupcakes and Tartlets: 24 hrs (refrigerated)
  • Layer Cakes and Macarons: 48 hrs (refrigerated)
  • Loafs & Tray Bakes: 48 hrs (room temperature)
  • Iced Cookies & Confectionery: keep refrigerated please.

Serve & Enjoy

All cakes taste at their best if eaten at room temperature on the day of purchase.

For maximum flavour and a soft, moist texture we recommend removing the cake from the fridge 1 to 2 hours before consumption, and cake slices and cupcakes 20 to 30 minutes in advance (subject to room temperature). If your cake sponge still appears hard, this means that it hasn’t reached normal room temperature, so just leave it out for a little longer.

Cakes and cupcakes with sugar decorations should be collected as close to the required event as possible and ideally should not be stored in the fridge for more than 2 hours as the sugar decorations can melt or collapse in cold, damp conditions.

Cutting the Cake

  1. Remove any candles, decorations, cake dowels and sugar paste plaques (if applicable) before slicing your cake.
  2. Refer to the cake portion guide on our website if you need help working out the number of slices.
  3. Layer cakes are best sliced with a large plain edged kitchen knife.
  4. Cold buttercream or ganache can stick to a knife and make the cake crumble when slicing. To ensure neat, smooth slices, simply have a jug with hot water and a kitchen cloth at hand to dip and wipe the knife blade regularly between slices.
  5. To lift your slice off the cake board, use a cake slice lifter or palette knife.

Non-edible Decorations

Your order may include non-edible decorations or components such as figurines, cake dowels or cocktail sticks. Please ensure that these are removed before cutting and serving the cake.

Shipping Information

We ship Cakes across Texas and Cookies throughout the USA and Canada.

We will always do our best to prepare, pack and deliver your product(s) with the utmost care. Nevertheless, accidents can happen and so we ask that you check your order is correct and in perfect condition upon collection/delivery. In the unlikely event that you find your order is incomplete or damaged on delivery, please inform our customer service team immediately (number at bottom of page) and we will do our best to send a replacement in time.

Please note that we cannot be held responsible for any damages occurred during delivery through an external courier and/or after the cake is handed over to the guest picking up the cake. Unfortunately, we are not able to offer any refunds without the requested evidence and proof of purchase. Please note that we can only credit a refund to the original mode of payment, in the event that the cake was damaged by us, at the time of delivery or while handing over at the pick-up.

 Exchanges

No exchanges are offered for any food items.

 Need help?

If you have any queries regarding the above details please contact
us by phone or email:

Email: info@kangansbakery.com
Phone: (346) 481-9193

Thank you again for your purchase and we hope that you enjoy your order as much as we have loved creating it for you.

If you like our endeavors, you may want to leave us a 5-star review at Google with your cake’s snap as a token of appreciation!

We’d be thrilled if you tag us on Instagram as well:  @kangansBakery

We remain, at your Service!